What kind of images does CWS support?
  • We support JPEG, PNG, PDF files.
  • Prints are created at a minimum of 72 DPI (pixels per inch)
  • We recommend that you use images that are equal to or larger than the recommended sizes below:
Small (up to 16" x 48")
Large (up to 32" x 48")

If your image resolution is higher than 72 dpi, it will turn out even better since it will be printed at an even higher resolution than the minimum.
How can I be sure that my file quality is high enough to print a wall scroll poster?
  • After you send us your file we will review it's quality and let you know. We would recommend that the minimum pixel dimensions for any file you submit be 768 x 1024 (portrait) or 1024 x 768 (landscape). You can locate this information in photo editing programs such as Microsoft Paint (Select the File tab ---> Properties) and Adobe Photoshop (Select Image Size tab).  
What color format should my file be in?
  • To achieve consistency in colors from file-to-print, we recommend files be in CYMK format.
  • Yes. We highly recommend that you include a bleed or "excess area" within your image. This will ensure that nothing within your image is cut-off and/or covered by the rods. Regarding the bleed, it should be 1/4” where the rods will be located, and 1/8” on the “non-roded” areas.
Is there a setup fee?
  • No.  Setup fee only applies to bulk orders.
What is your turnaround time?
  • From the time the order is placed, it takes 3-5 days business days before item(s) is shipped.
How are the wall scroll posters shipped?
  • Domestic orders (Within the US & US Territories) will be dispatched via USPS Priority Mail unless instructed otherwise. International orders will be dispatched via USPS International Airmail unless instructed otherwise.
How can I make a payment?
  • We accept Visa, Mastercard, American Express, and Discover (via Paypal)
How much do posters cost?
  • Small (up to 16" x 48") is $25 (plus S&H)
  • Large (up to 32" x 48") is $35 (plus S&H)
How many megabytes can my file be?
  • Maximum file size you can upload is 100mb. If your file is larger than 100 mb, please send us the DropBox link (www.dropbox.com) within the comments section
What sizes can I have my prints?
  • Small Scroll - 16 inch version / (16" x 16" up to 16" x 48") 

Example: Your wall scroll can be sized 16" x 24", 16" x 36", 16" x 48"
portrait or landscape orientation available

  • Large Scroll - 32 inch version / (32" x 32" up to 32" x 48" OR 32" x 10" - 32" x 31")

Example: Your wall scroll can be sized 32" x 36" , 32" x 39" , 32" x 48"
portrait or landscape orientation available

*Should your design exceed 48" in length or width, please refer to our Oversize Large Scroll Option

What fabric do you print on?
  • Durable long-lasting polyster fabric.
Is it easy to hang?
  • Yes. We provide two hooks with each scroll.



What is your refund policy?
  • If for any reason a print does not live up to your expectations, please contact us so that we can re-print it to your liking.
  • We highly recommend 300dpi. 72dpi would be minimal requirement.
Digital Imaging
  • You may create printed products on our web site using digitized images from a variety of sources. Your designs, photos and images can come from a digital camera or a professionally done graphic design. Any image you plan to use should be saved at approximately 300-dpi at 100% output size for the very best printing results.

Images from a Digital Camera
  • If you wish to use images from a digital camera, before you snap pictures make sure the camera is set at a high enough resolution to result in 300 DPI at the intended photo print size. Most cameras have various settings for resolutions. The highest resolution for your camera depends on how many megapixels it has. While we can work with files that are 72 DPI, we recommend 300 DPI if possible.
Domestic - Priority Mail
Small - $7.75
Large - $11.50

International - USPS Airmail
Small - $13.00 
Large - $26.00

International - Express Airmail
Small - $28
Large - $60 

*Combined shipping is available for multiple orders.
How does CWS's quality compare to others?
  • We don't offer a custom product unless it is as good or better than what you'll find in a store (and those aren't even designed by you). We have spent years pioneering the latest and most advanced technology in printing and manufacturing. The result is unmatched vibrancy, durability and quality.
What is your policy regarding confidentiality of submitted files?
  • CWS does not share, sell, or distribute the images sent by clients.